Terms of Service

1. Definitions

• Kaasa — our voice billing software, in all its forms (app, web, and any printing or sync components).
• You / Customer — the business that holds the account.
• Staff User — a person you give access to under your account.
• Your Data — everything you put into or generate in Kaasa: shop details, catalogue, bills, customers, reports.
• Subscription Period — the year or month you have paid for.

2. Eligibility

Kaasa is for businesses, not consumers. You must be at least 18, running a lawful business in India, and able to enter a binding contract. You are responsible for the accuracy of the registration details you give us, including your GSTIN.

3. Your account and your staff

You control who has access. You are responsible for keeping login credentials secure and for everything done through your account, including by Staff Users. Tell us promptly if you believe an account has been compromised. You must remove access for staff who leave.

4. Subscriptions, renewal and cancellation

Kaasa is sold as a subscription. Current plans start at ₹4,999 per year and are listed on our pricing page. All prices are exclusive of GST, which is charged at the applicable rate and shown separately on your tax invoice.

• Auto-renewal. Subscriptions renew automatically at the end of each Subscription Period at the then-current price, unless you cancel first. We will tell you before a price change affects you.
• Cancelling. You can cancel at any time from your account or by messaging us. Cancellation takes effect at the end of the current Subscription Period; you keep access until then.
• Refunds. Governed by our Refund Policy, which forms part of these terms.
• Onboarding fee. The one-time onboarding fee of ₹4,999 covers catalogue import, GST and HSN setup, on-site printer installation and staff training. It is waived on Business and Multi-Branch annual plans.
• Non-payment. If a payment fails we will contact you. We may suspend access if it stays unpaid, but we will not delete Your Data without notice and an export window.

5. Free trial

Every plan includes a 14-day free trial, with no card required. Nothing is charged automatically when the trial ends — we will message you first. If you do not continue, Your Data remains exportable for 90 days, after which it is deleted.

6. Acceptable use

You agree not to:

• use Kaasa for anything unlawful, or to produce false or misleading invoices;
• resell, sublicense or provide Kaasa as a service to another business without our written agreement;
• reverse-engineer, decompile or attempt to extract our source code;
• probe, scan or interfere with the security or integrity of the service;
• upload malware, or content that infringes someone else's rights.

7. Your data belongs to you

You own Your Data. We claim no ownership of it. We process it only to provide and support the service, as described in our Privacy Policy.

Export guarantee. You can export Your Data — catalogue, bills, ledgers and reports — in a standard, machine-readable format (CSV or Excel) at any time while your account is active, and for 90 days after termination, regardless of why the account ended, including non-payment. We will not hold Your Data hostage against a disputed invoice. After 90 days we delete it.

8. Our intellectual property

Kaasa, its software, design, documentation and the Vektor Labs and Kaasa names and marks remain ours. We grant you a non-exclusive, non-transferable licence to use Kaasa for your own business during your subscription. Nothing in these terms transfers ownership of our intellectual property to you.

If you send us feedback or suggestions, we may use them to improve the product without obligation to you.

9. GST and tax compliance — your responsibility

This section matters, so it is stated plainly.

Kaasa helps you produce GST-compliant invoices and summary reports. You, not Vektor Labs, are responsible for your tax compliance. That includes the accuracy of your GSTIN, the HSN codes and tax rates applied to your products, the correctness of the invoices you issue, and the accuracy and timeliness of every return you file.

We are not your accountant, tax agent or authorised representative, and nothing in Kaasa is tax advice. Reports generated by Kaasa are an aid to your filing, not a substitute for review by you or your tax professional. We are not liable for any tax, interest, penalty or proceeding arising from your filings, from incorrect data you entered, or from tax rates or codes you configured.

10. Availability

Kaasa is offline-first: billing keeps working at your counter without an internet connection, and syncs when connectivity returns. Cloud features (sync, multi-branch dashboards, backups) depend on our hosted services.

We do not currently offer a contractual uptime guarantee or service credits. We aim for high availability and will give reasonable notice of planned maintenance, but the service is provided on an "as available" basis. If we ever offer an SLA, it will be a separate written agreement.

11. Warranties and disclaimers

We provide Kaasa with reasonable skill and care. Beyond that, and to the extent permitted by law, Kaasa is provided "as is" without further warranties of any kind, including fitness for a particular purpose. We do not warrant that voice recognition will be correct in every instance — you should check a bill before issuing it, exactly as you would with any billing system.

12. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings.

Our total aggregate liability arising out of or in connection with these terms is limited to the total amount you paid us in the 12 months immediately before the event giving rise to the claim.

Nothing here limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.

13. Indemnity

You agree to indemnify us against claims, damages and reasonable costs arising from your unlawful use of Kaasa, your breach of these terms, or content and data you put into Kaasa that infringes a third party's rights.

14. Suspension and termination

You may terminate at any time by cancelling. We may suspend or terminate your account if you materially breach these terms, if payment remains outstanding after notice, or if required by law. Except where the law or a serious security issue requires immediate action, we will give you notice and a chance to put things right first. On termination, the export rights in section 7 apply.

15. Changes to these terms

We may update these terms. The version number and date at the top of this page will change. For material changes we will give you at least 30 days' notice by email, WhatsApp or in-app before they take effect. If you do not accept a material change, you may cancel before it applies, and we will refund any prepaid, unused portion of your subscription.

16. Governing law and disputes

These terms are governed by the laws of India. The courts at Chennai, Tamil Nadu have exclusive jurisdiction.

Before starting proceedings, both sides agree to try to resolve the dispute in good faith: write to us with the details, and we will respond within 30 days and attempt to settle it by discussion. This does not prevent either party from seeking urgent interim relief.

17. Contact

• Entity: VEKTORLABS TECHNOLOGIES (OPC) PRIVATE LIMITED
• Address: Chennai, Tamil Nadu, India
• Email: hello@vektorlabs.in
• Phone: +91 90432 60810