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Refund & Cancellation Policy

Version 2.0 · Last updated 28 July 2026 · VEKTORLABS TECHNOLOGIES (OPC) PRIVATE LIMITED

In short

  • Try Kaasa free for 14 days, no card needed. Nothing is charged automatically when the trial ends.
  • If you cancel within 7 days of your first payment and have not had on-site onboarding, we refund it in full.
  • After that, cancelling stops the next renewal. We do not refund the part of the period you have already started.
  • The one-time onboarding fee is refundable until we begin the work, and non-refundable once we have been to your shop.
  • Refunds go back to the way you paid, within 5–7 working days of approval.

சுருக்கமாக

  • 14 நாட்கள் இலவசமா பயன்படுத்துங்க — கார்டு தேவையில்லை. டிரயல் முடிஞ்சதும் தானா பணம் பிடிக்க மாட்டோம்.
  • முதல் கட்டணம் கட்டி 7 நாட்களுக்குள், கடைக்கு வந்து அமைப்பு வேலை ஆரம்பிக்கலைன்னா, முழு பணமும் திரும்ப தருவோம்.
  • அதுக்கு அப்புறம் நிறுத்தினா, அடுத்த புதுப்பித்தல் நிற்கும். நடப்பு காலத்துக்கு பணம் திரும்ப கிடைக்காது.
  • ஒருமுறை அமைப்புக் கட்டணம் — வேலை ஆரம்பிக்கும் வரை திரும்ப கிடைக்கும், ஆரம்பிச்ச பிறகு கிடையாது.
  • ஒப்புதல் கிடைச்ச 5–7 வேலை நாட்களுக்குள், நீங்க கட்டின அதே முறையில் பணம் திரும்பும்.

This policy covers Kaasa subscription plans (Starter, Business, Multi-Branch) and the one-time onboarding fee of ₹4,999, billed by VEKTORLABS TECHNOLOGIES (OPC) PRIVATE LIMITED. It forms part of our Terms of Service.

1. Free trial

Every plan includes a 14-day free trial and we do not ask for card details to start it. Nothing is charged automatically when the trial ends — we will message you first. If you decide not to continue, your data stays exportable for 90 days.

2. Refund eligibility and window

First payment, within 7 days. If you cancel within 7 calendar days of your first subscription payment and we have not yet carried out on-site onboarding, we refund that payment in full, no questions asked.

After 7 days. Subscription fees for the period you are in are non-refundable. Cancelling stops the next renewal.

If we break it. If a fault on our side makes Kaasa unusable for more than 72 consecutive hours and we cannot fix it, you can ask for a pro-rata refund of the unused part of your period. Write to us and we will deal with it fairly.

If we change the terms. If we make a material change to our terms or raise your price and you cancel before it takes effect, we refund the prepaid, unused portion of your subscription.

3. The one-time onboarding fee

Stated plainly, because it is the part people ask about:

  • Before work begins — fully refundable. If you have paid the fee but we have not started your catalogue import or visited your shop, you get all of it back.
  • Once work has begun — non-refundable. Onboarding is our time on your premises: catalogue import, GST and HSN setup, printer installation and staff training. Once we have done it, it has been delivered.
  • Waived plans — the fee is waived on Business and Multi-Branch annual plans. If you cancel such a plan within the first 7 days and we have already completed onboarding, we may retain up to ₹4,999 from the refund to cover that work. We will tell you this before onboarding starts, not after.

4. Annual plans and pro-rata treatment

Annual plans are paid up front for twelve months. Outside the 7-day window and the two exceptions in section 2, we do not pro-rate annual plans on early cancellation — the discount against monthly billing is given in exchange for the year's commitment.

Downgrading takes effect at the next renewal rather than refunding the difference mid-period. Upgrading mid-period is charged pro-rata for the remainder.

5. How to cancel

Cancel from your account settings in Kaasa, or message us on WhatsApp at +91 90432 60810 or email hello@vektorlabs.in. We will confirm in writing within one working day. You keep access until the end of the period you have paid for.

6. How to request a refund

Email hello@vektorlabs.in with your shop name, registered phone number, the payment date and what went wrong. We will acknowledge within 2 working days and decide within 7 working days. If we decline, we will tell you why.

7. How refunds are paid

Approved refunds are returned to the original payment method — the same card, UPI ID or bank account you paid from. We cannot redirect a refund elsewhere.

Refunds are processed within 5–7 working days of approval. Depending on your bank or card issuer it may take a few more days to appear on your statement. If it has not arrived 10 working days after we confirm, contact us and we will chase it with the payment gateway. Any GST charged is refunded along with the amount.

8. What is not refundable

  • Subscription periods already under way, outside the cases in section 2.
  • Onboarding once the work has been carried out.
  • Printer and other hardware, which you buy directly from the supplier and own. We do not sell it and cannot refund it — take warranty claims to the supplier.
  • Periods where the service was unavailable because of your internet, power or device, rather than a fault in Kaasa.
  • Accounts terminated by us for a material breach of the Terms of Service.

9. Questions

If any of this seems unfair in your situation, write to us before assuming the answer is no. We are a small company in Chennai and we would rather sort it out than argue about it.